Delivery & Return

[woodmart_title align=”left” title_width=”custom” color=”white” size=”medium” woodmart_css_id=”63da33c78b662″ title=”Delivery & Return” title_font_size=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zaXplIiwiY3NzX2FyZ3MiOnsiZm9udC1zaXplIjpbIiAud29vZG1hcnQtdGl0bGUtY29udGFpbmVyIl19LCJzZWxlY3Rvcl9pZCI6IjYzZGEzM2M3OGI2NjIiLCJkYXRhIjp7ImRlc2t0b3AiOiIzNHB4IiwidGFibGV0IjoiMjRweCIsIm1vYmlsZSI6IjIwcHgifX0=” after_title=”Free delivery available on 1000s of products over $100. Choose a specific delivery date & time that suits you for an additional fee.” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2M2RhMzNjNzhiNjYyIiwic2hvcnRjb2RlIjoid29vZG1hcnRfdGl0bGUiLCJkYXRhIjp7InRhYmxldCI6e30sIm1vYmlsZSI6eyJtYXJnaW4tYm90dG9tIjoiMjBweCJ9fX0=” css=”.vc_custom_1675244492185{margin-bottom: 10px !important;}” title_desktop_width=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfc2xpZGVyIiwiY3NzX2FyZ3MiOnsiLS13ZC1tYXgtd2lkdGgiOlsiIl19LCJjc3NfcGFyYW1zIjp7ImRldmljZSI6ImRlc2t0b3AifSwic2VsZWN0b3JfaWQiOiI2M2RhMzNjNzhiNjYyIiwiZGF0YSI6eyJkZXNrdG9wIjo0ODV9fQ==” after_font_size=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zaXplIiwiY3NzX2FyZ3MiOnsiZm9udC1zaXplIjpbIiAudGl0bGUtYWZ0ZXJfdGl0bGUiXX0sInNlbGVjdG9yX2lkIjoiNjNkYTMzYzc4YjY2MiIsImRhdGEiOnsiZGVza3RvcCI6IjE1cHgifX0=”]
[woodmart_image img_align=”center” rounding_size=”” woodmart_css_id=”63a06df1456bc” img_id=”314″ img_size=”full” display_inline=”no” parallax_scroll=”no” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2M2EwNmRmMTQ1NmJjIiwic2hvcnRjb2RlIjoid29vZG1hcnRfaW1hZ2UiLCJkYXRhIjp7InRhYmxldCI6e30sIm1vYmlsZSI6e319fQ==” woodmart_box_shadow=”no” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no” css=”.vc_custom_1671458304471{margin-bottom: 10px !important;}”]
[woodmart_title align=”left” woodmart_css_id=”63750d09aadc7″ title=”Delivery Options Overview” title_font_size=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zaXplIiwiY3NzX2FyZ3MiOnsiZm9udC1zaXplIjpbIiAud29vZG1hcnQtdGl0bGUtY29udGFpbmVyIl19LCJzZWxlY3Rvcl9pZCI6IjYzNzUwZDA5YWFkYzciLCJkYXRhIjp7ImRlc2t0b3AiOiIyNHB4IiwidGFibGV0IjoiMjJweCIsIm1vYmlsZSI6IjIwcHgifX0=” css=”.vc_custom_1668615461693{margin-bottom: 10px !important;}” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2Mzc1MGQwOWFhZGM3Iiwic2hvcnRjb2RlIjoid29vZG1hcnRfdGl0bGUiLCJkYXRhIjp7InRhYmxldCI6e30sIm1vYmlsZSI6e319fQ==”][woodmart_text_block woodmart_css_id=”63da33d00ffbc” woodmart_inline=”no” css=”.vc_custom_1675244501080{margin-bottom: 20px !important;}” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2M2RhMzNkMDBmZmJjIiwic2hvcnRjb2RlIjoid29vZG1hcnRfdGV4dF9ibG9jayIsImRhdGEiOnsidGFibGV0Ijp7fSwibW9iaWxlIjp7fX19″ parallax_scroll=”no” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no”]WoodMart offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express (Germany only) or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.[/woodmart_text_block][html_block id=”320″][woodmart_image rounding_size=”eyJkZXZpY2VzIjp7ImRlc2t0b3AiOnsidmFsdWUiOiIwIn19fQ==” woodmart_css_id=”63a06e1d7e2d8″ img_id=”316″ img_size=”32×32″ display_inline=”yes” parallax_scroll=”no” css=”.vc_custom_1671458348270{margin-bottom: 20px !important;}” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2M2EwNmUxZDdlMmQ4Iiwic2hvcnRjb2RlIjoid29vZG1hcnRfaW1hZ2UiLCJkYXRhIjp7InRhYmxldCI6e30sIm1vYmlsZSI6e319fQ==” woodmart_box_shadow=”no” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no”][woodmart_text_block text_font_family=”primary” text_font_size=”m” text_font_weight=”500″ text_color=”title” woodmart_css_id=”63762e1c625b8″ woodmart_inline=”yes” css=”.vc_custom_1668689441098{margin-bottom: 20px !important;}” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2Mzc2MmUxYzYyNWI4Iiwic2hvcnRjb2RlIjoid29vZG1hcnRfdGV4dF9ibG9jayIsImRhdGEiOnsidGFibGV0Ijp7fSwibW9iaWxlIjp7fX19″ parallax_scroll=”no” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no”]Small items[/woodmart_text_block][html_block id=”311″][woodmart_text_block text_align=”center” woodmart_css_id=”63da33da81669″ woodmart_inline=”no” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2M2RhMzNkYTgxNjY5Iiwic2hvcnRjb2RlIjoid29vZG1hcnRfdGV4dF9ibG9jayIsImRhdGEiOnsidGFibGV0Ijp7fSwibW9iaWxlIjp7fX19″ parallax_scroll=”no” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no”]What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.[/woodmart_text_block][woodmart_image rounding_size=”eyJkZXZpY2VzIjp7ImRlc2t0b3AiOnsidmFsdWUiOiIwIn19fQ==” woodmart_css_id=”63a06e3202601″ img_id=”315″ img_size=”32×32″ display_inline=”yes” parallax_scroll=”no” css=”.vc_custom_1671458359330{margin-bottom: 20px !important;}” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2M2EwNmUzMjAyNjAxIiwic2hvcnRjb2RlIjoid29vZG1hcnRfaW1hZ2UiLCJkYXRhIjp7InRhYmxldCI6e30sIm1vYmlsZSI6e319fQ==” woodmart_box_shadow=”no” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no”][woodmart_text_block text_font_family=”primary” text_font_size=”m” text_font_weight=”500″ text_color=”title” woodmart_css_id=”63762e6910abe” woodmart_inline=”yes” css=”.vc_custom_1668689516788{margin-bottom: 20px !important;}” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2Mzc2MmU2OTEwYWJlIiwic2hvcnRjb2RlIjoid29vZG1hcnRfdGV4dF9ibG9jayIsImRhdGEiOnsidGFibGV0Ijp7fSwibW9iaWxlIjp7fX19″ parallax_scroll=”no” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no”]Large items[/woodmart_text_block][html_block id=”312″][woodmart_text_block text_align=”center” woodmart_css_id=”63da3d88d02bc” woodmart_inline=”no” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2M2RhM2Q4OGQwMmJjIiwic2hvcnRjb2RlIjoid29vZG1hcnRfdGV4dF9ibG9jayIsImRhdGEiOnsidGFibGV0Ijp7fSwibW9iaWxlIjp7fX19″ parallax_scroll=”no” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no” woodmart_empty_space=”” css=”.vc_custom_1675246989327{margin-bottom: 0px !important;}”]The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.[/woodmart_text_block]
[woodmart_title align=”left” woodmart_css_id=”63762b11d456c” title=”Exchange or Return of Goods” title_font_size=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zaXplIiwiY3NzX2FyZ3MiOnsiZm9udC1zaXplIjpbIiAud29vZG1hcnQtdGl0bGUtY29udGFpbmVyIl19LCJzZWxlY3Rvcl9pZCI6IjYzNzYyYjExZDQ1NmMiLCJkYXRhIjp7ImRlc2t0b3AiOiIyNHB4IiwidGFibGV0IjoiMjJweCIsIm1vYmlsZSI6IjIwcHgifX0=” css=”.vc_custom_1668688674017{margin-bottom: 10px !important;}” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2Mzc2MmIxMWQ0NTZjIiwic2hvcnRjb2RlIjoid29vZG1hcnRfdGl0bGUiLCJkYXRhIjp7InRhYmxldCI6e30sIm1vYmlsZSI6e319fQ==”][woodmart_text_block woodmart_css_id=”63da33ec51e63″ woodmart_inline=”no” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2M2RhMzNlYzUxZTYzIiwic2hvcnRjb2RlIjoid29vZG1hcnRfdGV4dF9ibG9jayIsImRhdGEiOnsidGFibGV0Ijp7fSwibW9iaWxlIjp7fX19″ parallax_scroll=”no” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no”]If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.

In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.[/woodmart_text_block][woodmart_text_block woodmart_css_id=”63da33f451fe6″ woodmart_inline=”no” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2M2RhMzNmNDUxZmU2Iiwic2hvcnRjb2RlIjoid29vZG1hcnRfdGV4dF9ibG9jayIsImRhdGEiOnsidGFibGV0Ijp7fSwibW9iaWxlIjp7fX19″ parallax_scroll=”no” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no” css=”.vc_custom_1675244537558{margin-bottom: 0px !important;}”]

The product is not accepted back if at least one of the components is missing:

  • fully equipped equipment;
  • a receipt proving the fact of purchase in the WoodMart online store;
  • warranty card;
  • an act with a description of the defect drawn up by the service department.

The money for the goods will be returned within the terms established by the current legislation[/woodmart_text_block]

[woodmart_title align=”left” woodmart_css_id=”639740604823d” title=”FAQs” title_font_size=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zaXplIiwiY3NzX2FyZ3MiOnsiZm9udC1zaXplIjpbIiAud29vZG1hcnQtdGl0bGUtY29udGFpbmVyIl19LCJzZWxlY3Rvcl9pZCI6IjYzOTc0MDYwNDgyM2QiLCJkYXRhIjp7ImRlc2t0b3AiOiIyNHB4IiwidGFibGV0IjoiMjJweCIsIm1vYmlsZSI6IjIwcHgifX0=” css=”.vc_custom_1670856804994{margin-bottom: 0px !important;}” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2Mzk3NDA2MDQ4MjNkIiwic2hvcnRjb2RlIjoid29vZG1hcnRfdGl0bGUiLCJkYXRhIjp7InRhYmxldCI6e30sIm1vYmlsZSI6e319fQ==”][woodmart_accordion title_font_size=”m” title_font_weight=”500″ opener_alignment=”right” woodmart_css_id=”63da33fd5aa08″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2M2RhMzNmZDVhYTA4Iiwic2hvcnRjb2RlIjoid29vZG1hcnRfYWNjb3JkaW9uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no” css=”.vc_custom_1675244551556{margin-bottom: 0px !important;}” hide_top_bottom_border=”yes”][woodmart_accordion_item title=”My order hasn’t arrived yet. Where is it?”]A client that’s unhappy for a reason is a problem, a client that’s unhappy though he or her can’t quite put a finger on it is worse. Chances are there wasn’t collaboration, communication, and checkpoints, there wasn’t a process agreed upon or specified with the granularity required.

It’s content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn’t have helped, won’t help now. It’s like saying you’re a bad designer, use less bold text, don’t use italics in every other paragraph. True enough, but that’s not all that it takes to get things back on track.[/woodmart_accordion_item][woodmart_accordion_item title=”Do you deliver on public holidays?”]If that’s what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.[/woodmart_accordion_item][woodmart_accordion_item title=”Do you deliver to my postcode?”]A client that’s unhappy for a reason is a problem, a client that’s unhappy though he or her can’t quite put a finger on it is worse. Chances are there wasn’t collaboration, communication, and checkpoints, there wasn’t a process agreed upon or specified with the granularity required.

It’s content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn’t have helped, won’t help now. It’s like saying you’re a bad designer, use less bold text, don’t use italics in every other paragraph. True enough, but that’s not all that it takes to get things back on track.[/woodmart_accordion_item][woodmart_accordion_item title=”Is next-day delivery available on all orders?”]If that’s what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.[/woodmart_accordion_item][woodmart_accordion_item title=”Do I need to be there to sign for delivery?”]A client that’s unhappy for a reason is a problem, a client that’s unhappy though he or her can’t quite put a finger on it is worse. Chances are there wasn’t collaboration, communication, and checkpoints, there wasn’t a process agreed upon or specified with the granularity required.

It’s content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn’t have helped, won’t help now. It’s like saying you’re a bad designer, use less bold text, don’t use italics in every other paragraph. True enough, but that’s not all that it takes to get things back on track.[/woodmart_accordion_item][/woodmart_accordion]

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[woodmart_title align=”left” size=”medium” woodmart_css_id=”63876914b5d4f” title=”Online store of household appliances and electronics” css=”.vc_custom_1669818651516{margin-bottom: 20px !important;}” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2Mzg3NjkxNGI1ZDRmIiwic2hvcnRjb2RlIjoid29vZG1hcnRfdGl0bGUiLCJkYXRhIjp7InRhYmxldCI6e30sIm1vYmlsZSI6e319fQ==” title_font_size=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zaXplIiwiY3NzX2FyZ3MiOnsiZm9udC1zaXplIjpbIiAud29vZG1hcnQtdGl0bGUtY29udGFpbmVyIl19LCJzZWxlY3Rvcl9pZCI6IjYzODc2OTE0YjVkNGYiLCJkYXRhIjp7ImRlc2t0b3AiOiIyNnB4IiwidGFibGV0IjoiMjJweCIsIm1vYmlsZSI6IjE4cHgifX0=”][woodmart_text_block woodmart_css_id=”63da340aa8de4″ woodmart_inline=”no” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2M2RhMzQwYWE4ZGU0Iiwic2hvcnRjb2RlIjoid29vZG1hcnRfdGV4dF9ibG9jayIsImRhdGEiOnsidGFibGV0Ijp7fSwibW9iaWxlIjp7fX19″ parallax_scroll=”no” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no”]Then the question arises: where’s the content? Not there yet? That’s not so bad, there’s dummy copy to the rescue. But worse, what if the fish doesn’t fit in the can, the foot’s to big for the boot? Or to small? To short sentences, to many headings, images too large for the proposed design, or too small, or they fit in but it looks iffy for reasons.

A client that’s unhappy for a reason is a problem, a client that’s unhappy though he or her can’t quite put a finger on it is worse. Chances are there wasn’t collaboration, communication, and checkpoints, there wasn’t a process agreed upon or specified with the granularity required. It’s content strategy gone awry right from the start. If that’s what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader.[/woodmart_text_block][woodmart_button shape=”semi-round” size=”small” align=”left” icon_type=”image” image=”1025″ woodmart_css_id=”63d3e31aaeb9b” title=”Read More” full_width=”no” button_inline=”no” button_smooth_scroll=”no” wd_button_collapsible_content=”yes” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2M2QzZTMxYWFlYjliIiwic2hvcnRjb2RlIjoid29vZG1hcnRfYnV0dG9uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no” img_size=”14×14″]